User Onboarding Specialist (part-time)

Fern, a rapidly growing SaaS company, is seeking an enthusiastic and curious early-career software engineer to join our team as a User Onboarding Specialist. This part-time role is crucial in supporting our expansion by providing hands-on assistance to new users, ensuring they experience a smooth and engaging introduction to our services.

This role is in person at our office in the Williamsburg neighborhood of Brooklyn, NY.

What you’ll do

• Ensure a seamless start. Guide new users through onboarding, including account setup, feature demonstration, and initial troubleshooting.
• Be the voice of the customer. Collect and report user feedback to improve onboarding processes and remove friction for users
• Earn trust with customers. Talk with developers from early-stage startups, growth-stage businesses, and large enterprises to provide timely solutions to user challenges.
• Collaborate with us in person. You will work directly with the CEO and founding engineering team.

What you’ll bring

• Experience working with Git, GitHub, VSCode, and Markdown
• An attention to detail
• Aspiration to learn about software development at an early-stage startup and the willingness to ask (lots of) questions
• A customer-first mindset and an interest in talking with users

What we offer

• Hourly wage of $20 to $30 with lunch on us
• 10-20 hours per week (1-3 days) that are flexible to accommodate your schedule.
• Work with an engineering team in person at our office in the Williamsburg neighborhood of NYC
• Ownership of projects end-to-end
• First-hand experience at a YCombinator-backed startup