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Software Implementation and Support Engineer

Protonet LogoProtonet


Date Posted

31 Oct, 2022

Work Location

United States

Salary Offered

$85000 — $100000 yearly

Job Type

Full Time

Experience Required

No experience required

Remote Work

Allowed

Stock Options

No

Vacancies

1 available


We are looking for a well rounded technical builder and problem-solver to help us put solid, fast products into the hands of our customers. You will leverage your core skills and knowledge to support customers, test products, and engineer presale solutions.  In this role, as part of our technical support team, you will work closely with product, engineering, and sales. Essentially, you will be at the center of our universe.

What you will be doing: 

Customer Support Resolving technical questions Helping integrate the product into customer environments Provide code samples to customers, as needed Co-developing implementation plans with customers Testing Test API endpoints, functionality, performance, alerts End to end and component testing Test multi-step flows for endpoints Setup mocks, sandboxes Test logic against mock scenarios Test React application in the browser  Monitoring and alert testing against actual application Sales Engineering Leveraging deep product knowledge to support sales efforts Demo the product to customers in support of our sales efforts

Skills you will need or will develop:

Javascript, HTML, JQuery, ReactJS / React Native, Swift, Java (Android) Knowledge of SOAP, RESTful, XML, JSON, Webhooks and Polling required Ability to read and understand JSONSpec, OpenAPI Spec, and XSD/WSDL required Experience with Java, Ruby on Rails, Spring Boot, MySQL, Redis, WordPress, AWS Cloud Architectures are a plus Fintech/Banking API experience is a plus Proficient Postman experience Creating Wireframes from requirements

You will light us up if you are:  

Open to new ideas and exploring different approaches You are passionate about technology and continually sharpen your skills Have natural inclination to make our customer's lives easier

About Protonet

Protonet Logo

Protonet provides the easiest way for a small business to run its own…

Company Size: Not Specified
Year Founded: Not Specified
Country: United States

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