Customer Success Manager

About Us

We’re building APIs and Analytics for construction, an unsexy-but-huge industry. We help Construction software companies integrate with dozens of fragmented and old software that run most of construction. We also help Construction companies (e.g. General Contractors) by automating manual work and providing real-time analytics.

Our founding team has worked together for 8 years, first at Graphiq (acq. by Amazon) then at Amazon. We've raised $3M from YC, Accel, the founders of Plaid, and execs at Procore, Autodesk, PlanGrid, Aconex, and Fieldwire.

We're looking for world-class engineers who love solving hard backend problems related to distributed systems, unifying fragmented data, and simplifying complexity. These slides help explaining our company and market: https://docs.google.com/presentation/d/1VIRjj0W8wISEqM2IjPsg2-7carWSw-35GlC4ROTXXkU/edit?usp=sharing.

Why Join Us

• Opportunity: you have the chance to be an early, pivotal member of a fast-growing YC startup modernizing one of the world's largest industries (construction).
• Team: you'll work with a world-class founding team that's experienced, intense, and ambitious. We've worked together for 10 years, first at a startup that Amazon acquired, then at Amazon, and now at Agave. You'll learn a ton while having outsized ownership.
• Timing: you're joining at a key inflection point. We're proven (we've grown revenue 4x year over year, have 65+ customers) but also early. This means you have lower risk but also huge upside.

Requirements

We’re looking for a Customer Success Manager who can help us scale to an order of magnitude more customers - from many dozens to hundreds. You'll be their primary point of contact to ensure they and their users are having a delightful experience using our products. Our ideal candidate is someone who:

• Has 2-4 years in account management, operations, consulting, or client-relations/partnership roles, ideally in a B2B SaaS environment.
• Can explain and sell our value to customers, proactively identify new opportunities for revenue growth, and interact with our leadership and engineering teams.
• Is excited to onboard several new customers weekly, troubleshoot common errors through to resolution, and expand revenue after we’ve landed and proven our value to new customers.

Benefits

• Healthcare: we cover 90% of your healthcare costs with several plan options.
• 401k: we match 100% of your contributions, up to 4% of annual salary.
• Workspace: $1,500 to spend on items like chairs, desks, monitors, etc.
• Relocation: sizable relocation bonus for folks currently located outside of the Bay Area.
• Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.
• Visa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!