Raja
Senior Client Service Executive
Join Date
August 2017
Country
Gender
Male
Age
Not Specified
About Raja
RAJA SELVARAJ B.E.
3/332B Srinivasa Nagar,
Ondipudur (via) Pattanam (Po),
Coimbatore, E-Mail: rajaselvarajia@gmail.com
Tamil Nadu – 641016. Mobile: +91-9597421403
Objective
To be associated with professional organization, Where, While contributing to its growth, productivity and development, with the best of skills and capabilities. In pursuit of challenging and enriching assignments in customer service operations with an organization.
Educational Details
• Graduation : Kalaignar Karunanidhi Institute Of Technology, Coimbatore.
Specialization : B.E. Electronics And Communication.
University / Institute/Board : Anna University, Chennai.
Year : 2013
Percentage : 64
• HSLC : Kendriya Vidhyalaya
University / Institute/Board : CBSE Board
Year : 2009
Percentage : 72%
• SSLC : Kendriya Vidhyalaya
University / Institute/Board : CBSE Board
Year : 2007
Percentage : 68%
Certifications In Academics
• Completed a certified practical training program on “REAL TIME EMBEDDED SYSTEM DESIGN “six months in INTERLOGIC EMBEDDED SOLUTIONS.
• Completed a certified course in “Computer Basic “from Natural Education Center.
• Presented a paper on “IPV6 – The Successor of IPV4 “inter-college level competition.
• Participated and Won prizes in various Technical Events like Circuit Debugging, Technical Quiz, Technical Sound out and Sherlock Trails.
• Completed “Entrepreneurship Development Program“ Sponsored by ministry of MSME. Govt. Of India.
• Project - GPS Based Automatic Route Announcement System for blind people using Microcontrollers.
• Captain of University Cricket Match, Held in PSG Engineering College.
Professional Summary
• 4+ years of work experience in MModal Global Services Pvt. Ltd as Customer Service Associate, handling US Customers.
• Presently associated with MModal Global Services Pvt. Ltd. Coimbatore as Client Service Executive.
• Solutions-driven and customer centric professional with significant experience in handling all aspects of service functions.
Employment Details
Current Employer : MModal Global Service Pvt. Ltd., Coimbatore.
Designation : Client Service Representative – Operations & Client Services
Duration : July 2013 - Present
Roles And Responsibilities
• Creating, Handling and Managing tickets using BMC Remedy Applications
• Understand customer requests from the mails received to the Support Email Systems and create tickets accordingly, based on the Platforms like Clarity/Flo/Fluency/TWS/HITS
• Escalate the tickets to the necessary Operations, Production and Development Teams to complete the request at the earliest.
• Update tickets in the Remedy Applications as per customer’s communications and forward it to the necessary levels.
• Handle Medical Transcription Revisions requests.
• Revise Transcription Reports according to Customer’s request
• Add/Update Dictators/Users to the System Database.
• Add/Modify Physician Templates in different platforms like Clarity/TWS/HITS/MX Secure.
• Create HTML/XML Coding to update the Templates/Normals/Standards to the System to the ease the functionalities of Physicians and Medical Transcriptionists.
Skill Sets
• Flexible team player - flexible to learn and adapt to changes.
• Excellent customer service, Solid communications, Strong problem solving and Technical writing skills
• Exceptional listener -ability learn and grasp things quickly.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
• Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
• Dependable, responsible contributor with committed to excellence and success.
• Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.
Project
GPS Based Automatic Route Announcement System for blind people using Microcontrollers.
The system designed consists of a GPS receiver and a voice circuit which is interfaced to the microcontroller. The microcontroller is programmed in such a way that depending on the satellite information of location the predefined location name will be announced. The only major disadvantage of this system is the time taken by the GPS to receive its initial signal from the satellite, i.e, when it is switched ON. The above disadvantage can be removed by using a higher efficiency GPS receiver
Technical Skills
• Microsoft Office - Word, Excel, PowerPoint.
• Ability to handle CRM tools.
• HTML/XML Coding.
• Creating, Handling and Managing tickets using BMC Remedy Applications.
• Familiar with Ticketing and Ticket Management Systems.
Personal Details
Name Raja S
Father Name Selvaraj D
Date of birth 06/11/1990
Permanent Address 3/332B, Srinivasa Nagar,
Pattanam (Po),
Coimbatore, Tamil Nadu – 641016
Nationality Indian
Sex Male
Marital Status Single
Hobbies Listening to music, trekking.
Languages Known Hindi (Read - Write - Speak)
English (Read - Write - Speak)
Tamil (Read - Speak)
Declaration
I hereby declare that all statement made above is correct and true to best of my knowledge.
Coimbatore
Date: RAJA SELVARAJ
3/332B Srinivasa Nagar,
Ondipudur (via) Pattanam (Po),
Coimbatore, E-Mail: rajaselvarajia@gmail.com
Tamil Nadu – 641016. Mobile: +91-9597421403
Objective
To be associated with professional organization, Where, While contributing to its growth, productivity and development, with the best of skills and capabilities. In pursuit of challenging and enriching assignments in customer service operations with an organization.
Educational Details
• Graduation : Kalaignar Karunanidhi Institute Of Technology, Coimbatore.
Specialization : B.E. Electronics And Communication.
University / Institute/Board : Anna University, Chennai.
Year : 2013
Percentage : 64
• HSLC : Kendriya Vidhyalaya
University / Institute/Board : CBSE Board
Year : 2009
Percentage : 72%
• SSLC : Kendriya Vidhyalaya
University / Institute/Board : CBSE Board
Year : 2007
Percentage : 68%
Certifications In Academics
• Completed a certified practical training program on “REAL TIME EMBEDDED SYSTEM DESIGN “six months in INTERLOGIC EMBEDDED SOLUTIONS.
• Completed a certified course in “Computer Basic “from Natural Education Center.
• Presented a paper on “IPV6 – The Successor of IPV4 “inter-college level competition.
• Participated and Won prizes in various Technical Events like Circuit Debugging, Technical Quiz, Technical Sound out and Sherlock Trails.
• Completed “Entrepreneurship Development Program“ Sponsored by ministry of MSME. Govt. Of India.
• Project - GPS Based Automatic Route Announcement System for blind people using Microcontrollers.
• Captain of University Cricket Match, Held in PSG Engineering College.
Professional Summary
• 4+ years of work experience in MModal Global Services Pvt. Ltd as Customer Service Associate, handling US Customers.
• Presently associated with MModal Global Services Pvt. Ltd. Coimbatore as Client Service Executive.
• Solutions-driven and customer centric professional with significant experience in handling all aspects of service functions.
Employment Details
Current Employer : MModal Global Service Pvt. Ltd., Coimbatore.
Designation : Client Service Representative – Operations & Client Services
Duration : July 2013 - Present
Roles And Responsibilities
• Creating, Handling and Managing tickets using BMC Remedy Applications
• Understand customer requests from the mails received to the Support Email Systems and create tickets accordingly, based on the Platforms like Clarity/Flo/Fluency/TWS/HITS
• Escalate the tickets to the necessary Operations, Production and Development Teams to complete the request at the earliest.
• Update tickets in the Remedy Applications as per customer’s communications and forward it to the necessary levels.
• Handle Medical Transcription Revisions requests.
• Revise Transcription Reports according to Customer’s request
• Add/Update Dictators/Users to the System Database.
• Add/Modify Physician Templates in different platforms like Clarity/TWS/HITS/MX Secure.
• Create HTML/XML Coding to update the Templates/Normals/Standards to the System to the ease the functionalities of Physicians and Medical Transcriptionists.
Skill Sets
• Flexible team player - flexible to learn and adapt to changes.
• Excellent customer service, Solid communications, Strong problem solving and Technical writing skills
• Exceptional listener -ability learn and grasp things quickly.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
• Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
• Dependable, responsible contributor with committed to excellence and success.
• Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.
Project
GPS Based Automatic Route Announcement System for blind people using Microcontrollers.
The system designed consists of a GPS receiver and a voice circuit which is interfaced to the microcontroller. The microcontroller is programmed in such a way that depending on the satellite information of location the predefined location name will be announced. The only major disadvantage of this system is the time taken by the GPS to receive its initial signal from the satellite, i.e, when it is switched ON. The above disadvantage can be removed by using a higher efficiency GPS receiver
Technical Skills
• Microsoft Office - Word, Excel, PowerPoint.
• Ability to handle CRM tools.
• HTML/XML Coding.
• Creating, Handling and Managing tickets using BMC Remedy Applications.
• Familiar with Ticketing and Ticket Management Systems.
Personal Details
Name Raja S
Father Name Selvaraj D
Date of birth 06/11/1990
Permanent Address 3/332B, Srinivasa Nagar,
Pattanam (Po),
Coimbatore, Tamil Nadu – 641016
Nationality Indian
Sex Male
Marital Status Single
Hobbies Listening to music, trekking.
Languages Known Hindi (Read - Write - Speak)
English (Read - Write - Speak)
Tamil (Read - Speak)
Declaration
I hereby declare that all statement made above is correct and true to best of my knowledge.
Coimbatore
Date: RAJA SELVARAJ
