vijay
Service Delivery Manager.
Join Date
June 2017
Country
Gender
Male
Age
Not Specified
About vijay
Achievement-driven professional with nearly 13 years of extensive experience in Service Delivery Management and Websphere Administration
Presently associated with IBM Private India Ltd., Bangalore as Service Delivery Manager
Efficacy in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalizing Service Level Agreements, outsourcing tasks and directing the timely completion of projects
Skilled in delivery management focusing on maximising customer satisfaction, process compliance and quality; comprehensive experience in leading teams & multiple projects
Proficiency in crisis management, root cause analysis ownership, outages to resolution management, ownership of communication, closure of RCAs and so on
Comprehensive knowledge in change and defect tracking tools such as Mercury Quality Center, HP Quality Center, Rational Clear Quest, Clear Case, Remedy and Maximo
Expertise in administration, configuration and performance tuning of WebSphere Application Server 4.X/5.X/6.X/7.x
An impressive individual with honed interpersonal, team building, negotiation, researching, presentation, leadership and analytical skills; capability to think out-of-the-box and contribute ideas towards achieving operational excellence
Presently associated with IBM Private India Ltd., Bangalore as Service Delivery Manager
Efficacy in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalizing Service Level Agreements, outsourcing tasks and directing the timely completion of projects
Skilled in delivery management focusing on maximising customer satisfaction, process compliance and quality; comprehensive experience in leading teams & multiple projects
Proficiency in crisis management, root cause analysis ownership, outages to resolution management, ownership of communication, closure of RCAs and so on
Comprehensive knowledge in change and defect tracking tools such as Mercury Quality Center, HP Quality Center, Rational Clear Quest, Clear Case, Remedy and Maximo
Expertise in administration, configuration and performance tuning of WebSphere Application Server 4.X/5.X/6.X/7.x
An impressive individual with honed interpersonal, team building, negotiation, researching, presentation, leadership and analytical skills; capability to think out-of-the-box and contribute ideas towards achieving operational excellence
