An Analysis On Consumer Feedback About Ecommerce in Southeast Asia

A study conducted by Trusted Company and iPrice Group


Jeremy Chew

25 Mar, 2017

An Analysis On Consumer Feedback About Ecommerce in Southeast Asia | BEAMSTART News

- From our Sponsors -

Singapore, an island renowned for its efficient government, ban on chewing gum and success in Asia, is also well known for its citizens who loves to complain a lot. With just 177,700 acres of land, Singapore was ranked number two in the Sustainable Development Goals (SDG) index by the United Nations. Nevertheless, Singaporeans are prone to complaints with just about anything. Just ask any Singaporean and you’ll realize this is true.

Among the top complaints were the inefficiency of their local metro (MRT), the management of their mandatory savings fund (known as the CPF to help Singaporeans save for housing, healthcare and retirement), the usage of their localized English known as Singlish and many others. Though it is debatable if most complaints were constructive or not, it is an undeniable fact that understanding consumer feedback is vital to help governments or private entities become better in what they do.

An article by Business.com highlighted that consumer feedback is great to increase credibility and compel customers. This is among the biggest issues faced by e-commerce in the sector at this moment. A study by Bain & Company highlighted that consumers in the region say they don’t fully trust e-commerce platforms and that these complaints are typical in the early stages at less developed e-commerce sectors.

There is much said about the potential of e-commerce in Singapore and Southeast Asia. But what are consumers saying about e-commerce in this region? iPrice, a price comparison website partnered with Trusted Company, a 3rd party platform for consumer reviews recently conducted a study; analyzing 30,000 reviews (especially complaints) by Singaporeans, Malaysians, Thais and Filipinos. 


- From our Sponsors -

Latest Jobs

Full Stack Engineer

kapa.ai

United States

Full Time

USD 80000 — USD 119998 yearly

JavaScript Automation Intern

HiOperator

San Francisco, United States

Internship

USD 17 — USD 25 yearly

Senior Data Analyst

Vahan

Bengaluru, India, United States

Full Time

USD 2100000 — USD 3000000 yearly

Supplier Quality Engineer, Energy Storage

Moxion Power Co.

Richmond, CA, United States

Full Time

Salary Undisclosed

Senior Product Designer, Graphing

BioRender

Toronto, Canada, United States

Full Time

USD 130 — USD 240 yearly

Snr. Software Engineer (Backend)

SkyLink

New York, United States

Full Time

USD 125000 — USD 155000 yearly

QA Engineer - Intern

Peakflo

Singapore, Singapore, United States

Internship

USD 360000 — USD 600000 yearly

VP of Sales

Blue Onion Labs

New York, United States

Full Time

USD 250000 — USD 350000 yearly

Data Product Manager

Banner

San Francisco, United States

Full Time

USD 150 — USD 180 yearly

Business Development Representative (BDR)

PlayHT

Mountain View, United States

Full Time

USD 60000 — USD 120000 yearly

BEAMSTART is a hub for everything Startups, Entrepreneurship, and Innovation. Connect with a global community of people, and stay updated with the latest startup jobs, news, and discussions.

 
© 2016 - 2024 BEAMSTART. All Rights Reserved (Legal).