KUALA LUMPUR (July 19): Opposition leader Datuk Seri Ahmad Zahid Hamidi condemned Putrajaya's move to switch Malaysia's consumption tax system to sales and services tax (SST), from goods and services tax (GST).
In a press conference at the Parliament lobby today, Ahmad Zahid said only a country that looks back would make such a move.
"Although GST has been zero-rated, goods prices are not dropping. GST is implemented in more than 160 countries, only a country which look backwards move back to SST," he said.
Customers, as we all know, are a fickle bunch. Considering how customer loyalty is far from abundant these days, there are many ways to lose a customer, but the biggest turn-off for today’s consumers is an experience in which friction isn’t kept to a minimum. On some level, we’ve known that for years, right? The marketplaces that are winning loyalty from today’s consumers are doing it by focusing on reducing customer friction points. “Brands are trying a lot of things to reduce customer friction points,” Augie Ray, the renowned Gartner Customer Experience analyst, tells me. Ray cites how Amazon has… This story continues at The Next Web
Songs of SolomonLAME-DUCK periods can last for only so long. It was clear beforehand that a Goldman Sachs earnings call this week would be packed with questions about succession. When would the chief executive, Lloyd Blankfein, step down? (He had said in March he was leaving, but gave no date.) What would his departure mean for the firm’s other over-achievers? Several had already decamped, including Harvey Schwartz, the bank’s co-president and co-chief operating officer. Left as heir-apparent was the man he had shared both jobs with, David Solomon, but with no hint of when his elevation would take place.On July 17th Goldman ended the speculation by confirming the choice of Mr Solomon as CEO and saying that he would take over in October, earlier than predicted. Quarterly results presented that day by Martin Chavez, the chief financial officer, who is thought to be in his own succession battle to replace Mr Solomon, beat forecasts. Still, the share price sagged....Continue reading